Refund Policy

At Walls with Wow, we are committed to ensuring your satisfaction with our wall decor products. If you aren't satisfied (i.e. damage items received or different item received) with our product, you can claim a refund. To provide clarity on our refund process, please review our policy outlined below:

Eligibility for Refunds:

You have to inform us within the same day of receiving the order. To be eligible, items must be unused, in their original packaging, and in the same condition as received. Customized or personalized items may not be eligible for a refund unless deemed defective or damaged.

Refund Process:

To initiate a refund, please contact our customer support team at wallswithwow@gmail.com with your order number and detailed explanation of the issue. Our team will review your request and guide you through the process.

Defective or Damaged Items:

If your wall decor arrives defective or damaged, please notify us within 1 day of receiving the order. Provide clear photos of the damaged items and packaging. We will arrange for a replacement or issue a refund, based on your preference.

Refund Timeline:

Upon approval, refunds are processed within 3 business days.

Non-Refundable Items:

Promotional items are non-refundable. Shipping costs, including return shipping, are the responsibility of the customer unless the return is due to our error.

Changes to Refund Policy:

We reserve the right to update or modify our refund policy at any time. Any changes will be communicated on our website.